Organise citizen flow across cash desks, applications and social service units. Department queues, priority citizen groups and peak-day measurement in one system; deployed on-premise with data staying in-house.
Demand spikes on particular days are tracked hourly, so staffing is based on measurement rather than guesswork.
Defined priority rules apply for elderly, disabled and pregnant visitors, moving them forward within the same queue.
The call display shows the number and unit while the announcement reads the same information, reducing crowding.
The visitor selects a transaction type at the kiosk and takes a ticket.
The ticket joins that unit's queue and the priority rule is applied.
The officer calls from the terminal; the display shows number and unit.
Service time is recorded and hourly density is reported per unit.
Communication interfaces (network, Wi-Fi, RS-485) are described in the hardware section.
We will determine the right edition and hardware together, based on your branch count and integration needs.