Notes on queue management and deployment guides

Editions 2026-09-29 6 min read

Single License or Enterprise: How to Choose the Right Edition?

Both editions run the same branch software; the difference starts at the centre. Branch count, reporting needs and central management expectations are the three deciding factors.

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Deployment 2026-09-26 7 min read

Branch and Central Deployment: Which Component Goes Where?

Software installed at the branch uses the same requirements in both editions, while NGQ Manager is installed at the centre for the Enterprise edition only and has its own requirements.

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Technology 2026-09-22 4 min read

Built on .NET 10: Security and Long-Term Support

.NET 10 is more than a version number — it is an enterprise choice for security updates, performance and long-term support.

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Architecture 2026-09-18 4 min read

Five Seconds From Centre to Branch: How Settings Are Delivered

Define settings centrally instead of visiting each branch; definition changes are applied to branches every 5 seconds by default.

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Reporting 2026-09-15 6 min read

What Gets Measured Gets Improved: Reporting and Waiting Time

Measure waiting time with the live branch report, transaction report, staff report and chart analysis — and base staffing plans on data.

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Integration 2026-09-11 5 min read

From Call Screen to Digital Signage: TroyBlink Integration

Queue numbers and counter information flow live to call screens; screen content is managed centrally through TroyBlink.

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Security 2026-09-08 5 min read

HTTPS, Certificates and Activity Logs: Corporate Security Settings

HTTPS with your corporate certificates, hashed passwords in the database, e-mail password reset and a comprehensive activity log.

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Integration 2026-09-04 5 min read

CRM, ERP and Time-Attendance Integration: Stop Duplicating Data

Work with corporate systems over RESTful API support — without entering user and appointment data twice.

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Architecture 2026-09-01 4 min read

Beyond 10 Branches: Moving to IIS and Planning Capacity

Self-hosting is sufficient for testing; above 10 branches, moving to IIS is recommended. The central database is the main scaling factor.

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Hardware 2026-08-27 5 min read

Choosing Kiosks, Indicators and Terminals: The 10-Client Rule

The default configuration is optimised for 10 web-based indicators and 1 main display; if only LED indicators are used, the memory requirement is lower.

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