Data-Driven Management
Track branch performance in real time with detailed analytics and base strategic decisions on measurement instead of guesswork.
NGQ Queue Management System
Waiting in line ends, service quality begins.
A digital queue infrastructure made of kiosk, call display and counter terminal. It routes customer flow, measures waiting time and reports every branch from a single centre.
Why NGQ
More than an ordinary queue system
Advanced ticketing algorithms and user-friendly interfaces raise your operational efficiency while giving customers a comfortable waiting experience.
Maximum Efficiency
Measure staff performance, identify bottlenecks and continuously optimise your operational processes.
Flawless Experience
Route customers to the right counter at the right time, remove waiting stress and make satisfaction measurable.
How It Works
One flow from welcome to reporting
The common setup is kiosk + call display + counter terminal within a single building. When there is more than one branch, the system switches to central management mode.
Ticketing
The customer picks a service on the kiosk or is recognised by appointment.
Queue Engine
Categories and priorities apply, and the customer joins the correct queue.
Call Display
Ticket number and assigned counter are published on the displays.
Counter Service
Staff call from the terminal and handling time is measured automatically.
Reporting
Waiting time and workload data are reported centrally.
Key Features
Designed for enterprise needs
From kiosk design to central management, every component adapts to your organisation's workflow.
Flexible Kiosk Interfaces
Design kiosk screens that match your corporate identity with a drag-and-drop editor.
Advanced Reporting
Detailed graphical reports on waiting times, transaction density and staff performance.
Central Management
Manage all branches, users and devices from a single centre.
Dynamic Displays
Keep waiting areas informed and lively with video, image and scrolling text support.
Appointments Included
Appointment holders get priority while walk-in customers join the same flow seamlessly.
Full Integration (API)
Talk to your CRM, ERP and time-attendance systems through a RESTful API covering all functions.
Product Tour
Take a closer look
Dashboard, definitions, design editors and reports — all real application screens. Tap a card to enlarge.
System Components
Six components, one roof
Kiosk, call screen, counter terminal, indicators and central management are parts of the same architecture; communication between them is defined and secure.
Kiosk
The customer picks a service type; the ticket printer issues the queue number.
- TCP/IP
Call screen
Ticket number, counter and waiting list, together with video and logo areas.
- SignalR
Counter terminal
Staff call the next customer or park them; handling time is measured automatically.
- Web Service
Indicators and boards
The queue number is also sent to LED indicators and queue boards.
- RS-485
- TCP/IP
Branch server
Manages in-branch traffic and shares only the necessary data with the centre.
- TCP/IP
- Web Service
Central management
Branches, users, devices and reports come together on a single panel.
- SQL
- Web Service
Editions
Single branch or enterprise network
Start with the licence model that fits your need and move to central management as your branch count grows. Pricing is quoted according to scope.
Single Branch
NGQ Server — Single License
The starting edition for end-to-end queue management at a single service point.
- Kiosk, call display and counter terminal management
- Category, priority and staff definitions
- Ticket design editor
- In-branch reporting
- RESTful API access
Enterprise
NGQ Manager — Central Management
Central management and reporting for multi-branch use in scalable network environments.
- Multi-branch management from a single panel
- Live branch status and heartbeat monitoring
- Branch, zone and user based reports
- Scheduled report delivery by e-mail
- Central device and template management
- Enterprise authentication and authorisation
Corporate Network
Manage dozens of branches from one panel
Region, role and permission structure is set up to match your scale; the system can run in sync with your corporate user database.
Region management
Group branches by geography or custom sets so reports arrive per region.
Roles and permissions
Admin reaches everything; Manager manages users and operations in their own region; User reaches the reports of their region.
Corporate user sync
Your user database is matched with the system user table; additions and branch changes are reflected without extra work.
Fast branch setup
Enter the number of terminals; target device sets and indicator definitions are created automatically.
- Settings delivery: branches pick up changes every 5 seconds by default.
- Security: e-mail password reset, hashed passwords in the database, comprehensive activity log.
- Alerts and reports are sent through your own e-mail server.
- Custom reports can be designed by combining institutional data with system data.
Reports & Analysis
The data you need to decide is ready
Four standard reports plus custom designs. Tap a card to enlarge.
There is also a Branch Report (daily branch history) and a Device Report.
Use Cases
Anywhere customers are welcomed
NGQ Queue Management System works wherever customers or citizens are welcomed and routed.
Banking & Finance Branches
Teller and desk routing, queue separation by transaction type, waiting time measurement and branch performance reporting.
Hospitals & Clinics
Organising patient flow across clinics, laboratories and registration desks, with kiosk check-in and routing.
Public Service Points
Queue order in citizen reception areas, routing by transaction type and density tracking.
Telecom & Operator Stores
Customer representative routing, ticketing before service and representative-based transaction reports.
Universities & Student Affairs
Managing student flow during registration peaks with unit-based routing.
Service & Retail Points
Prioritising appointment holders and routing between information and sales units.
Technical Specifications
A current and secure foundation
Review system requirements and integration capabilities before deployment. Software installed at the branch has the same requirements in both editions; central management is only part of the Enterprise edition.
Digital signage integration
NGQ Queue Management System integrates with the TroyBlink digital signage platform: ticket numbers, counter and waiting information are pushed live to the call screens, and screen content is managed centrally.
| Item | Detail |
|---|---|
| Software installed at the branch Same requirements in the Single License and Enterprise editions | |
| Operating system (branch server) | Windows 10 or a newer version. |
| Memory (branch server) | 4 GB minimum, 16 GB recommended — for the simultaneous use of 10 client devices. |
| Application foundation (branch server) | .NET 10. |
| Installation and running | No special installation is required; once the necessary network and port permissions are configured, the software simply runs. |
| Counter terminal — operating system | Windows 10 (Build 19041) or later; Windows 10 (21H2) or Windows 11 recommended. |
| Network | The required ports and permissions must be configured in the local network environment. |
| Scaling (branch) | The default configuration is optimised for 10 clients (10 web-based indicators and 1 web-based main display). More clients require a hardware upgrade; if only LED-based indicators are used, 4–8 GB RAM is sufficient. |
| Hardware | Kiosk and touch terminals, counter PCs, LED / LCD indicators, queue boards and call screens. |
| Central management software — NGQ Manager Enterprise edition only; installed at the centre | |
| Operating system (centre) | Windows Server 2019, 2022 or 2025 (Windows Server 2012 is not supported). |
| Hosting | For testing, self-hosting on a Windows 10 or later PC (runs as an executable and serves as a web server) can be used; above 10 branches, moving to an IIS server is recommended. |
| Database | Microsoft SQL Server 2019 Standard or higher. Data is held in the central database; the load sits mostly on the central DB. |
| Web server | IIS 6 or higher (ships with Windows Server). |
| Application foundation (centre) | .NET 10. |
| Installation | The software is installed on IIS; the required files and libraries are supplied as a package, and installation should be carried out by technical staff. |
| Settings delivery | Definition changes made centrally are applied to branches every 5 seconds by default. |
| Scalability (centre) | Resource needs scale with the number of branches and transactions; database capacity depends on transaction volume. |
| Common to both editions Applies equally to branch and central installations | |
| Communication | Real-time updates over SignalR; TCP/IP, web service, SQL and RS-485 connections. |
| Security | HTTPS with your corporate certificates; branch software provides in-branch HTTPS with the same certificate. Hashed passwords in the database, e-mail password reset and a comprehensive activity log. |
| Integration | 100% compatible with enterprise systems such as CRM, ERP and time-attendance via RESTful API support. Screen integration is available with the TroyBlink digital signage platform. |
Frequently Asked Questions
Common questions
Does it integrate with our existing time-attendance system?
Time-attendance integrations are among the services we provide. The integration scope is defined together, based on the system and hardware you use.
Can we replace the kiosk screens with our own design?
Yes. Kiosk interfaces can be designed with a drag-and-drop editor to match your corporate identity, and flows and service titles can be updated as needs change.
Can we connect the system to our own software?
The system has an integrated RESTful API covering all functions. You can read and write queue data from your own applications.
Do appointments and queue management work together?
Yes, both run in the same flow: appointment holders are prioritised while walk-in customers take a ticket at the kiosk. Density management is therefore based on measurement.
We only have one branch — is the system suitable for us?
Yes. One edition covers single-branch use, while an enterprise edition serves scalable network environments with central management features. You can migrate as your branch count grows.
Where do we manage devices and users from?
Users and devices are managed from a single point in the administration panel; central management applies the definitions to every branch.
How many branches can one system manage?
The central edition scales with the number of branches. Above 10 branches we recommend running it on IIS instead of self-hosting.
Does it stay in sync with our corporate user database?
Yes. The system user table can be matched with your user database, so user additions and branch changes are reflected without extra work.
Can we design our own reports?
Alongside the four standard reports (live branch, branch, transaction and user), custom reports can be designed by combining institutional data with system data.
How soon do central changes reach the branch?
Branch software checks every 5 seconds by default, so definition changes take effect shortly after.
Is the customer informed audibly and visually when called?
When a ticket is taken at the kiosk, the visitor information is announced audibly in the defined format; during the call the customer's photo can be shown on the terminal.
Are passwords and user activity secure?
Passwords are stored hashed in the database and cannot be changed directly; reset is done by e-mail and user activity is kept in a comprehensive log.
Raise your service quality
Tell us your need and we will plan together which edition and hardware fit. A form or an e-mail is enough to request a demo.
E-mail: info@odktech.com
Manufacturer: ODK Computer Technologies LLC
Response time: Within 1 business day
Deployment: Remote or on-site go-live support