Your data matters to us

We explain what data our website collects and how responsibility for product-side data is shared.

Last updated: October 16, 2026

1. Introduction and scope

This Privacy Policy explains how personal data is processed on the www.ngque.com website of the NGQ Queue Management System, developed by ODK Computer Technologies LLC. It applies when you browse this site, contact us by e-mail and request information about the product.

2. Data controller and roles

There are two separate environments and responsibility is divided accordingly:

Marketing website (www.ngque.com): ODK Computer Technologies LLC is the data controller. Data collected through the site is processed under this policy.
NGQ product (NGQ Manager, branch software, kiosk and indicator applications): The product runs on your own servers and inside your own infrastructure. Queue, ticket, call, staff and reporting data is held in your environment; your organisation is the data controller for that data. ODK does not access it on its own and provides support only on request, with your approval and inside your environment.

Data processing within the product falls under your organisation's own policies and privacy notices; the sections below mainly cover the marketing website.

3. Information we collect

The following information may be processed on the marketing website:

Contact details: Name, organisation, e-mail address and phone number you share when you write to us.
Technical logs: IP address, browser type and version, operating system and request time — the ordinary server logs of the infrastructure that serves the site.
Measurement data: Aggregated page view and navigation statistics collected with Google Analytics 4.
Browser preferences: Language (ngq-lang) and theme (ngq-theme) preferences, stored only in your browser.

The site has no membership, payment or file-upload area, so no credit card data, national ID numbers or similar special-category data is requested on the site.

4. How we use the information

To answer your questions and evaluate demo / quotation requests
To keep the site secure and prevent abuse
To improve site usability and content based on measurement data
To comply with legal obligations

We do not use the contact details you share to send promotional e-mails without your explicit request.

5. Data sharing

Your personal data is never sold. It is processed only through the following service providers, and only for limited purposes:

Google LLC — Google Analytics 4 measurement
Cloudflare, Inc. — domain, CDN and security layer

Data may also be shared with competent authorities where required by law or by a lawful request.

Product data is not shared: queue, ticket, call and reporting data held in your NGQ installation stays in your infrastructure. Integrations such as CRM, ERP or time and attendance systems run with your configuration and on your servers; any transfer to those systems is entirely under your control.

6. Data security

All data transmission on the website is encrypted with TLS 1.3.
On the product side, an HTTPS certificate, role-based authorisation, operation and access logs, and regular database backups are standard.
Support access is opened only at your request and with your approval.

7. Data retention

Correspondence is kept for a reasonable period after your request is resolved (usually up to 12 months) and then deleted. Analytics measurement data is retained according to the Google Analytics 4 retention settings. Product data is held in your database under the retention and archiving rules you define.

8. Your rights

Under the Turkish KVKK (Art. 11) and the GDPR you have the following rights:

To learn whether your personal data is processed and to access it
To request correction of inaccurate or incomplete data
To request deletion or destruction of your data ("right to be forgotten")
To object to processing and to request restriction of processing
To request data portability
To withdraw consent where processing is based on consent

You can send your requests to info@odktech.com; requests are answered within 30 days at the latest.

9. Cookies

The site uses browser local storage for language and theme preferences, and cookies for security and measurement. The list of records, their durations and how to manage them are described in detail on the Cookie Policy page.

10. Policy changes

This policy may be updated from time to time. The current version is always published on this page and the "last updated" date is renewed. Material changes are additionally announced on the page.

11. Contact

For questions and requests about our privacy practices:

ODK Computer Technologies LLC
Email: info@odktech.com
Web: www.odktech.com