CRM, ERP and Time-Attendance Integration: Stop Duplicating Data

Defining the same user in two separate systems looks small in the short term but produces a data inconsistency that grows over time.

Working with corporate systems

Thanks to RESTful API support, the system works with corporate software such as CRM, ERP and time-attendance. When the corporate user database is synchronised with the system's user table, changes are reflected automatically without extra work. Operations such as a user changing branch also run automatically.

Appointment systems

When integration with central appointment systems is established, appointment-based transactions can be carried out directly at the branch; prioritising appointment holders and routing between units are handled within the queue logic.

The return on integration

• User data is managed from a single source
• Branch changes and permission updates are reflected automatically
• Appointment holders are routed to the correct category
• Corporate and system data can be combined into custom reports

The measure of integration is simple: if a staff member has to enter the same information a second time, the integration is not finished yet.

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