Manage in-branch flow by segment: priority customers are separated, routed to the right counter by transaction type, and every transaction is timed. All branches are compared from one centre.
Priority, corporate and retail customer types are defined, and calling order follows those rules.
Customers arriving by appointment and those taking a ticket are managed in the same flow, balancing counter load.
Average wait, service time and abandonment rate are reported per branch, monitored centrally in one panel.
The customer chooses a transaction type at the kiosk; segment data is matched when available.
The ticket joins the queue by transaction type and priority rule.
The teller calls from the terminal; number and counter appear on screen.
Service time is recorded and reflected in branch and teller reports.
Hardware options and communication interfaces are listed in the hardware section.
We will determine the right edition and hardware together, based on your branch count and integration needs.